The Billing & OSS World show held two weeks ago in Washington, DC, brought together some of the most interesting subject matter experts in telecom software, billing and operations. While the show focused on topics ranging from billing and cloud computing to policy—one of the key takeaways is the immediate need to address the operational challenges that network operators and service providers face in order to keep pace with market demands and maintain an optimal customer service levels.
With everyone looking for innovative ways to deliver new services, e-bonding has emerged as a means to cut costs and increase operational efficiencies, specifically when turning up new services and managing technical support requests.
As Connected Planet’s Susana Schwartz discusses in her pre-show article, a centralized solution that that can synchronize e-bonding, workflow, and order management enables operators to more efficiently and cost effectively manage the entire lifecycle of a circuit order—from the time customers request service to the back-office steps necessary required to turn it up and maintain it.
Echoing what we hear from our customers and what was overheard on the show floor, the team here at Synchronoss understands that delivering a world-class customer service experience while automating and simplifying the orchestration of back-end processes is key to the success of these operators. That is the genesis behind our recent enhancements to the InterconnectNow™ software platform. The enhancements to this platform improve access service request (ASR), local service request (LSR) and e-trouble management capabilities and streamline send and receive e-bonding capabilities. They also provide a basis for a centralized repository for vendor and network cost management/optimization while supporting revenue assurance.
As Billing & OSS World’s Tara Seals noted in her blog, “Customer-Centricity” everyone would like to achieve operational efficiencies, improve time-to-market, reduce costs and expand revenue opportunities, but those who also focus on the customer and their experience will be the one to maintain brand loyalty.
We agree, and will continue to improve InterconnectNow to help network operators and service providers manage the rigors of their business.
