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Synchronizing Your Mobile Life

July 30, 2010 | Posted by Stacie Hiras

With five billion mobile phone subscribers worldwide, consumers are increasingly relying on connected devices to maintain their digital life, including contacts, photos, videos, music, games, social media profiles, etc.

In a recent survey conducted online by Harris Interactive on behalf of Careerbuilder, over 60 percent of people polled check their mobile phone during a meal. While this percentage may not shock many, it does validate the growth of the connected devices market. Mobile phones and connected devices have essentially become our life line, keeping us plugged in to not only business but our personal world and social circles.

However, what happens when we need to purchase a new device or upgrade to a new service plan? What would you do if you could not transfer your content and data to a new device?

According to a survey conducted by MarketTools, over 26% of mobile subscribers would prefer to postpone device purchase due to content transfer difficulty.

The process of transferring mobile phone content and data to a new device can be an extremely manual and time-consuming process that adds inconvenience and complexity to the consumer. Yet, by automating this experience, consumers can easily migrate or upgrade to new devices and services.

There is a vast market opportunity for service providers, retailer/e-tailers, and OEMs to make handset transfers brutally simple.  Doing so will provide for a more engaged customer – improving subscriber satisfaction, profitability and reducing churn. As consumers leverage mobile devices and smartphones as the central hub for their personal and professional lives, giving them the tools to simply upgrade to new products and services will only make for a repeat buyer.  Additionally, automating handset transfers can help increase new subscribers, by making it convenient to switch.

Check out the following flash demo to see how our customers are leveraging the ConvergenceNow® Plus+ platform to not only activate and provision devices for consumers but also transferring and synchronizing content across mobile devices and networks.

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Powering the Mobile Customer Experience

July 20, 2010 | Posted by Mike Mulica

It’s an exciting time for the connected devices marketplace! New devices and services are being launched daily and with the closing of the acquisition today, communication service providers, OEMs and retailer/e-tailers can now leverage the expanded features and functionality of the ConvergenceNow® Plus+ platform.

The integration of our content transfer and synchronization patented technologies with Synchronoss’ ConvergenceNow®Plus+ platform brings together a best-in-class solution for service providers, OEMs and eTailers/retailers to offer their consumers a streamlined experience to maintain their “digital life” – contacts, photos, videos, ringtones, music, etc. – when migrating or upgrading to new devices or service plans.

From a consumer perspective, the process of transferring their data to a new device can be manual, time-consuming, inconvenient and often complex.  Integrating this functionality into the ConvergenceNow® Plus+ platform will simplify the experience, automating an array of   activation, provisioning, content transfer and synchronization processes on the back-end.  By improving the customer experience on the front-end, service providers are well-positioned to retain subscriber bases and increase revenue opportunities.

Synchronoss is an innovator, and committed to providing the broadest range of tools and services to help deliver the best customer experience. Our highly-scalable platform, customer focus and creative culture makes this new combination a strategic fit that is well-positioned for growth in the connected devices market.

As Steve mentioned, it is a brave new world for connected devices and we are excited to be leading the charge.

For a brief demo of ConvergenceNow® Plus+’s new functionality click here

To download an updated Product Sheet click here

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Announcing FusionOne Acquisition

July 7, 2010 | Posted by Stephen Waldis

Early this morning, we announced that Synchronoss has signed a definitive agreement to acquire FusionOne, a leading provider in mobile content synchronization. The transaction is expected to close sometime in the 3rd quarter of 2010.

FusionOne, is the leading provider of mobile data backup, synchronization, and handset transfer for tier one handset manufacturers and communication service providers.

There are several reasons which we at Synchronoss are excited about this acquisition:

  • FusionOne’s acquisition, will bolster our ConvergenceNow Plus strategy. This growth initiative was launched at the end of last year and provides leading smartphone and emerging device providers with the ability to monetize the connected device enablement process.
  • Also, FusionOne’s communication service provider customers complement those that we support today. Combine this with our ConvergenceNow Plus offers targeting new OEM’s, and it’s easy to see how this very much helps us diversify our revenues with multiple new customers and lands us in very strategic market as a clear dominant technology provider.
  • By adding this technology stack to our existing platforms, we can improve our overall value to our customers, by adding Intellectual Property to our existing software assets.
  • And finally, given our synergies between our two companies, we can deliver more value at better costs to our customers, resulting in stronger financial characteristics for our shareholders.

It’s a brave new world for the connected devices space and we are ready for it! We hope you are too.

Stephen Waldis
Chairman, President and CEO
Synchronoss Technologies Inc.
NASDAQ: SNCR

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FierceWireless Virtual Summit on Embedded Wireless

June 24, 2010 | Posted by Stacie Hiras

This week, our own Omar Tellez participated in a virtual summit on embedded wireless hosted by FierceWireless.  His presentation, “Achieving Successful Partnerships in Connected Devices Ecosystem,” can be viewed below:
 

 

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Billing & OSS World Takeaways – e-Bonding and Customer Centricity

June 22, 2010 | Posted by Mark Mendes

The Billing & OSS World show held two weeks ago in Washington, DC, brought together some of the most interesting subject matter experts in telecom software, billing and operations. While the show focused on topics ranging from billing and cloud computing to policy—one of the key takeaways is the immediate need to address the operational challenges that network operators and service providers face in order to keep pace with market demands and maintain an optimal customer service levels.

With everyone looking for innovative ways to deliver new services, e-bonding has emerged as a means to cut costs and increase operational efficiencies, specifically when turning up new services and managing technical support requests.

As Connected Planet’s Susana Schwartz discusses in her pre-show article, a centralized solution that that can synchronize e-bonding, workflow, and order management enables operators to more efficiently and cost effectively manage the entire lifecycle of a circuit order—from the time customers request service to the back-office steps necessary required to turn it up and maintain it.

Echoing what we hear from our customers and what was overheard on the show floor, the team here at Synchronoss understands that delivering a world-class customer service experience while automating and simplifying the orchestration of back-end processes is key to the success of these operators. That is the genesis behind our recent enhancements to the InterconnectNow™ software platform. The enhancements to this platform improve access service request (ASR), local service request (LSR) and e-trouble management capabilities and streamline send and receive e-bonding capabilities. They also provide a basis for a centralized repository for vendor and network cost management/optimization while supporting revenue assurance.

As Billing & OSS World’s Tara Seals noted in her blog, “Customer-Centricity” everyone would like to achieve operational efficiencies, improve time-to-market, reduce costs and expand revenue opportunities, but those who also focus on the customer and their experience will be the one to maintain brand loyalty.

We agree, and will continue to improve InterconnectNow to help network operators and service providers manage the rigors of their business.

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